Refund policy

We want you to love your RATTLE. If it is not right, you can return it within 30 days of delivery.

What can be returned

Shakers must be unused, clean and in the original packaging, with the lid, body and whisk ball included. A used shaker can be returned only if it arrived faulty.

How to start a return

Write to us through our contact page with your order number and the item you want to return. We reply within one business day with the return address and the next steps. Parcels sent back without contacting us first cannot be accepted.

Faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund, and we cover the return shipping.

Return shipping

Unless the item is faulty or we sent the wrong one, return shipping is paid by you. Original shipping costs are not refunded.

Exchanges

The quickest way to get a different color or size is to return the shaker you have and place a new order for the one you want.

Refunds

When your return arrives and has been checked, we email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to show it.

Sale items and gift cards

Items bought on sale can be returned on the same terms unless the product page says otherwise. Gift cards cannot be returned or refunded.

Questions

Write to us through our contact page and a person will answer.